FAQ

Do you accept bitcoin?

Not anymore.  We’re sorry.

Can I pay the courier cash for my order?

No.  Orders need to be paid for in advance before we dispatch them.

How do I know when my payment has been received and cleared?

Your payment has been received and cleared when your order is changed from ‘on hold’ to ‘processing’.

Do you accept Paypal?

We only accept Paypal as a form of payment by special order for customers placing orders from outside of South Africa.  If you are ordering from outside of South Africa, and you are not prepared to use a credit card or pay via Payfast, please contact us so that we can arrange a Paypal invoice for you.

What are your banking details?

Our banking details are:

Mr Vinyl

Bank: FNB

Acc: 624 108 58221

Branch: Melrose Arch

Branch Code: 254405

***PLEASE USE YOUR ORDER ID AS THE REFERENCE***

 

How long do I have to pay for an order?

When ordering online, you will have 1 hour to complete payment if you selected the Payfast payment option.

If you selected the EFT option, you will have 7 days to complete payment before your order is cancelled.

I overpaid for my order / paid twice – now what?

If you have overpaid or accidentally paid for an order twice by EFT, please Contact Us and we will process a refund after the funds have cleared and after 7 business days as a fraud prevention requirement.

What payment methods do you accept?

When placing an order online, you will be given two payment options:

EFT

Your order will be processed and you will receive our banking details to do an EFT payment

Payfast

When selecting the Payfast option, you will have the opportunity to pay for your order by Mastercard, Visa, Instant EFT, Mobicred or Master Pass