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FAQ

How Do I Change Currency?
How Much Does Shipping To My Country Cost?

Shipping to each country varies and is calculated by weight on the Checkout page.  Please choose the records you would like to purchase, go to the Checkout page and the shipping cost will be calculated for.  We ship with Fedex, UPS and DHL.

I’m A Global Customer, Will I Have To Pay Import Duties / VAT On My Order?

Mr Vinyl is based in South Africa, and all records are shipped from our warehouse in Johannesburg, South Africa.

Depending on the rules and regulations in your country, our shipping partners (Fedex, UPS or DHL) may require you to pay import duties and/or VAT.

What Payment Methods Do You Accept?
  1. EFT / Bank Transfer (South Africa Only – ZAR)
    Make a direct bank transfer in South African Rands (ZAR). Payment details will be provided at checkout. Please use your order number as the payment reference. Orders will be processed once payment is received.
  2. PayPal (Global – USD, GBP, EUR)
    Securely pay using PayPal in US Dollars (USD), British Pounds (GBP), or Euros (EUR). PayPal allows fast and secure transactions worldwide. Currency conversion fees may apply based on your location and payment method.
  3. Payfast (Global & South Africa – ZAR)
    For a quick and secure payment, use Payfast to pay in South African Rands (ZAR). Payfast supports local payment methods, including debit/credit cards and instant EFT. Your order will be processed immediately after successful payment.
Do You Accept Paypal?

Yes – we accept paypal for orders from global customers (not South Africa) in USD, GBP and EUR.

I Want To Pay By Credit Card – What Payment Option Must I Pick?

Select the ‘Payfast’ option, and you will have the option to pay by debit or credit card.

I Don’t See Payfast As A Payment Option, Please Help:

This is likely because the currency is set to USD, GBP or Euros. Using the currency selector, change the currency to South African Rand (ZAR) and you will see Payfast. If this still isn’t working for you, please contact us:

Whatsapp (messenger):

+27 11 482 12 12

Phone (store):

+27 11 482 12 12

Email:

hello@mrvinyl.co.za

What Is ZAR?

ZAR (South African Rands) is the currency used in South Africa.

How Can I Track My Order?

You will receive tracking details via email.  Please check your spam folder if you cannot see correspondence relating to your tracking number

Will My Records Be Safe If You Ship Them To Me?

All records shipped come with outer plastic sleeves, are wrapped in bubble wrap or foam, and carefully packed in our custom, secure boxes with fragile stickers on them.  Your records will be just fine!