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FAQ

What payment methods do you accept?
  1. EFT / Bank Transfer (South Africa Only – ZAR)
    Make a direct bank transfer in South African Rands (ZAR). Payment details will be provided at checkout. Please use your order number as the payment reference. Orders will be processed once payment is received.
  2. PayPal (Global – USD, GBP, EUR)
    Securely pay using PayPal in US Dollars (USD), British Pounds (GBP), or Euros (EUR). PayPal allows fast and secure transactions worldwide. Currency conversion fees may apply based on your location and payment method.
  3. Payfast (Global & South Africa – ZAR)
    For a quick and secure payment, use Payfast to pay in South African Rands (ZAR). Payfast supports local payment methods, including debit/credit cards and instant EFT. Your order will be processed immediately after successful payment.
Do you ship with Postnet?

Confirming that we do have a Postnet shipping option, which is R99.  You can select the Postnet option on the checkout page when placing your order.

How Can I Track My Order?

You will receive tracking details via email.  Please check your spam folder if you cannot see correspondence relating to your tracking number

Can I collect my order from your shop instead of you shipping it to me?

Yes!  Collection is free any time during our store opening hours.

Will My Records Be Safe If You Ship Them To Me?

All records shipped come with outer plastic sleeves, are wrapped in bubble wrap or foam, and carefully packed in our custom, secure boxes with fragile stickers on them.  Your records will be just fine!

How Long Does Shipping Take?

Within South Africa shipping to most regions in Gauteng is overnight, if you order before 12h00.  Locations outside of Gauteng, like Cape Town or Bloemfontein, will take 1 – 3 days.  Occassionally shipping will take a couple extra days than this if you live in an outlying or regional area.

Outside Of South Africa shipping is handled by Fedex, DHL or UPS. Shipping usually takes 3 – 7 days to most countries.

How much does shipping cost to me in South Africa?

For the most part, shipping nationwide is R89.  However, if you are in an outlying or regional area, shipping may cost R139 by courier or R99 with Postnet-to-Postnet.

Can you ship to a P.O. Box?

No! We can only ship to street addresses.  Please ensure that your delivery address is a street address.

Do You Ship To My Country?

Mr Vinyl ships worldwide and to almost all countries.  The shipping cost to your country is calculated on the Checkout page.

Do you ship with the South African Post Office?

No! We have had too many bad experiences and lost items with the South African Post Office, and we will only ship with couriers.  For shipping in South Africa, we use The Courier Guy.  For shipping to other countries, we use FedEx and DHL.